Sean M. Lowrey
Austin, TX 78748
 


512.709.1018  

sean.lowrey@mmsean.com

Executive Summary

 

  • Information Technology Project Manager and business operations partner for upwards of 120 locations in 11 states with over 10 years of experience.
  • Managed field users input for all stages of software development life cycle (SDLC) including requirements gathering, design, functionality, testing, implementation, training and follow up for corporate to field based initiatives.
  • Managed and maintained networks, telephony, servers, LANs, workstations and processes for internal customers.
  • Productivity & workflow improvement specialist with budget oversight.
  • Strong technical communication skills in multi-media, writing, documentation and training.
  • Exceptional communicator and customer-focused to serve both internal and external customers.
  • Strong leader with proven track record of teamwork, mentoring, coaching and promotion of direct reports.
 

Professional Experience

 

FEDEX OFFICE, formerly FedEx Kinko’s/Kinko’s
Field Technology Consultant/ Manager

2000 – 2008

Managed enterprise technology systems overseeing  hardware, software, policy, procurement and infrastructure.  Performed area, district, and location specific analysis of technology requirements for corporate rollouts and development of emerging enterprise systems.  Provided leadership, change management, training and support as liaison from corporate to field. 

 

         Defined Senior Technology Specialist roll for 120 location area with direct input upon standardization for national rollout and adoption.  Managed remotely a team of eight specialists to ensure technical systems were Standard Operating Procedures (SOP) and Sarbanes-Oxley (SOX) compliant.

         Successfully led, implemented, managed, and trained the largest technology investment in the company’s history; changing from DOS based Point of Sale system to a proprietary Windows-based system.

         Managed and implemented the installation of various proprietary software packages and consistently achieved deadlines for cost savings on software licenses.

         Achieving Presidents Club #1 ranking out of 1500+ locations in 2007 by insuring all technical systems passed strict internal SOX technology audits.

         Collaborated with multiple departments at the corporate office during various stages of software/hardware, eCommerce, training development and standard operating procedures including planning, testing, and implementation providing specific corporate insight to address field based issues.

         Audited sales tax, SKU, hardware and software to ensure SOX compliance for all managed locations.

         Managed an annual budget of up to $200,000 for a fleet of over 500+ computer assets for quarterly equipment refreshes.

         Saved the company over $15,000 in installation costs by managing the implementation and training for a proprietary self-service fax solution.

         Saved the company $120,000 annually by performing internal audits with disconnects for cell and landline phones.

         Orchestrated planning, vendor engagement, workflow assessment, implementation and maintenance for Facilities Management Sites for five Fortune 500 customers.

         Pioneered and developed and implemented DocStore ™ Certification process for area that was formally adopted enterprise-wide.

 

Assistant Manager of Technology  

1999 –2000 

Managed Technology and Operations departments that serving both internal and external customers.   Provided Technology leadership, training and ongoing support for 16 metro locations within district. 

 

         Increased Technology Sales/Profit in excess of 56% in one fiscal year.

         Assisted with consultation and implementation of technology issues for Area Technical Manager, Regional Technology Specialist and Regional Technical Trainer by standardizing digital competency for Kansas City Metro team members.

         Maintained the store’s network infrastructure and equipment, department (Profit & Loss) P&L and procurement processes leading to an increase of entire store sales upwards of 225% in the first year.


 
Digital Output Specialist

1998 –1999

Created documents for retail and commercial customers in addition to providing specific input and training for internal team regarding technology offerings.

 

Increased Technology Sales in excess of 40% in first fiscal year.

Maintained the centers network infrastructure and computer hardware/software with specific control over infrastructure, procurement, vendor relations and forecast planning.

Worked closely with the project manager for all print and graphic design needs for AlliedSignal/Honeywell/GE, increasing portfolios’ year over year sales upwards of 200%.

Served as technical expert on sales calls with Major Account Managers for Facilities Management locations and assisted with the development of a technical relationship with the customer through training and technical expertise resulting in increasing top and bottom line sales.

 

Awards

 

         2006:  FedEx Beacon Award for outstanding leadership during national rollout of Order to Pay (OTP).

         2003 – 2004:  Prestigious National Top Performer award from Chief Executive Officer (CEO) for exceptional leadership.

         2002 – 2004:  National Award from Chief Information Officer (CIO) for the development, consultation and standardization of a companywide Laptop Docking Station Solution

 

Certifications

 

Project Management Certification (CAPM) in Progress, Austin Community College, Austin, TX

 

Education

 

BA, Major: Criminal Justice; Minor: Photography, University of Central Missouri, Warrensburg, MO
Completed 50% of degree

AA, State Fair Community College, Sedalia, MO

IT PMP, Information Technology Production Management Classes, Austin Community College, Austin, TX

 

Technical Skills

 

 
  • MS-Office Products:
  • Operating Systems:
  • HTML editors
  • Internet Access:
  • Graphics Suites:
  • Hardware:

 

  • Office Suite, OneNote, Project and Outlook. 

  • Windows 3.1 to Vista

  • FrontPage and Dreamweaver

  • E-mail and Email clients, TCP/IP, HTML and FTP.

  • Adobe Photoshop, Premiere, Illustrator, PageMaker, Acrobat, and QuarkXPress

  • Computer hardware, network maintenance, building and troubleshooting.

Download Resume (.doc)

   

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